1. Intellectual Property Intellectual property (IP) belongs to Dispatch and includes all content and trademarks on the website, which are protected by copyright and trademark laws. No part of the website or content may be used for commercial purposes without prior written permission from Dispatch.
2. Ownership The client owns all design and source files created on their behalf by Dispatch, and Dispatch assigns any ownership rights to the client. The client warrants that any materials provided do not infringe on third-party rights. Dispatch reserves the right to publicly share the client's design work unless otherwise agreed upon.
3. Third-Party Fonts If Dispatch incorporates third-party fonts into a project that require a commercial license, they will notify the client in writing and provide information on how to purchase the necessary licenses. The client is responsible for purchasing the licenses, and Dispatch assumes no responsibility for any consequences resulting from the client's failure to do so.
4. User Agreement By using Dispatch's website, the Client agrees to these terms and represents that they have legal capacity, are not a minor, will not use automated means to access the site, will not use the site for illegal purposes, and will comply with all applicable laws.
5. Prohibited Activities The Client may only use Dispatch's website for its intended purpose and related commercial activities. The Client is prohibited from unauthorized use of the site, retrieving data for unauthorized purposes, circumventing security features, engaging in unauthorized framing or linking, defrauding or misleading others, disrupting the site or network, competing with Dispatch, reverse engineering software, harassing employees or agents, uploading viruses, collecting or transmitting information, harming Dispatch, or using the site in violation of laws.
6. Client Feedback Any feedback or submissions by the Client are the property of Dispatch and may be used for any lawful purpose without compensation to the Client.
7. Management and Oversight Dispatch reserves the right to monitor the website for violations of these terms and may take legal action or restrict access to the website at its sole discretion. All decisions regarding website management will be made to protect Dispatch's rights and property.
8. Privacy Policy By using Dispatch's website, you agree to our Privacy Policy and its terms. If you access our website from outside the United States, you may be subject to different laws governing personal data collection, use, or disclosure. We do not knowingly collect information from individuals under the age of 18.
9. Payments By using Dispatch's services, you agree to allow us to automatically bill your chosen payment method on a monthly basis for the subscription fee. If a payment is not successfully collected, your services will be paused until payment is received. Dispatch reserves the right to suspend or terminate your account for non-payment or any other violation of our Terms of Service. You are responsible for keeping your payment information up to date and ensuring that your account has sufficient funds to cover the subscription fee. All payments are non-refundable. If you wish to cancel your subscription, you must do so before your next billing cycle as defined in the Returns and Refunds section.
10. Returns and Refunds Dispatch may deny refunds at its discretion without liability to the client. Refund requests are evaluated on a case-by-case basis. If a refund is requested within the first month of use, all materials produced by Dispatch remain the property of the company and cannot be used by the client.
11. Modification Dispatch may modify or remove any content on its website at any time and without notice or liability to the client.
12. Connection Interruptions Dispatch does not guarantee uninterrupted access to its website and is not liable for any loss or inconvenience caused by connection interruptions beyond its control.
13. Governing Law These Terms of Use are governed by the laws of the State of Florida, USA.
14. Litigation Any legal action shall be brought in courts in Miami, Florida and the parties consent to personal jurisdiction in said courts.
15. Disclaimer The Website and Services are provided on an as-is, as-available basis, and Dispatch disclaims all warranties, express or implied, regarding the Website and Client’s use thereof. Dispatch assumes no liability for any errors, mistakes, inaccuracies, personal injury or property damage, or loss or damage of any kind incurred as a result of the use of any content posted, transmitted or otherwise made available through the Website.
16. Limitations of Liability and Indemnification Dispatch and its directors, employees, members, independent contractors, or agents shall not be liable for any damages, and Client agrees to defend, indemnify, and hold harmless Dispatch and its subsidiaries, affiliates, and officers, members, agents, partners, employees, and independent contractors from any loss, damage, liability, claim or demand arising from Client’s use of the Website.
17. User Data Client is solely responsible for all data transmitted to or that relates to any activity Client has undertaken using the Website, and Dispatch shall have no liability for any loss or corruption of such data.
18. Electronic Communications Client consents to receive electronic communications from Dispatch, agrees to the use of electronic signatures and records, and waives any rights or requirements under any statutes, regulations, or laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records.
19. Turnarounds Dispatch strives to provide fast and efficient design services to our clients. We aim to complete design requests in as little as 48 hours, Monday to Friday, from the date of costing, but this timeline may vary depending on the complexity of the project, work request, and our current workload. We will provide an estimated turnaround time for each work request, which is subject to change based on unforeseen circumstances or client feedback. We will communicate any changes in the estimated timeline as soon as possible. Dispatch cannot be held responsible for any delays caused by third-party services or events beyond our control, such as server downtime or natural disasters. By using our design services, clients agree to the estimated turnaround time provided and understand that it is subject to change. If a client requires expedited services, they may contact us to discuss possible rush options and associated fees.
20. Design Work Showcase Dispatch may showcase design work on digital channels, such as social media and website, unless agreed otherwise. The Client can issue a Non-Disclosure Agreement (NDA) with Dispatch, which would prevent Dispatch from sharing or discussing the Client's work publicly.